You're on our new UK / European site which enables us to ship to you, our UK / European customers, without you incurring duties and taxes upon arrival.
For returns and exchanges you will now be able to ship anything back for exchange to our hub in the Netherlands.
SHIPPING - UK
We ship via our designated courier, DHL Express.
Shipping is FREE for orders over £72.
£13.35 charge for all other orders up to £72.
There are no additional costs, duties or taxes upon arrival in UK.
SHIPPING - EUROPE
We ship via our designated courier, DHL Express.
Shipping is FREE for orders over €80.
€15 charge for all other orders up to €80.
There are no additional costs, duties or taxes upon arrival in EUROPE.
Orders are shipped from our Sydney warehouse via our designated courier, DHL, or in some cases via the postal service. We reserve the right to select the best shipping method depending on your order size and area. In most cases your order should arrive in 5 – 10 business days.
IMPORT DUTIES & TAXES
Product prices are inclusive of VAT, duties and taxes are calculated at the checkout and included in the amount you pay. There are no additional costs, duties or taxes upon arrival in UK & EUROPE.
ORDER CONFIRMATION & PROCESSING TIMES
Once you’ve completed your order online you will receive an order confirmation e-mail. We aim to have all orders processed within 2 business days. Timing may vary.
Orders will be processed during normal AEST business hours Monday to Friday and shipped via our Sydney Warehouse. All orders placed on weekends and public holidays will be processed on the next available business day. Shipment and delivery of orders is based on product availability, payment processing time and distribution centre processing time.
The time frames above are estimates only, and DHaRCO makes no guarantees nor accepts any liability for deliveries that occur outside these estimates.
Although we endeavour to keep stock lists up to date, unavailable stock may be displayed online. In the case of an order being placed which is not available we will contact you to process a refund or to find a suitable alternative.
We want to ensure that you are satisfied and ready to ride with your DHaRCO purchase.
You can exchange or refund within 90 days of you receiving your order.
The buyer is responsible for return postage costs and for arranging the return shipping for refunds or exchanges. All UK/EUROPE returns will be processed through our European return centre. Please send returns to:
Refunds or exchanges can only be issued if the item is returned in a saleable condition, ie: is unworn, undamaged, not dirty and with labels attached.
Refunds apply to full-priced items only and does not include discounted items or items included in promotions.
Please note, no refunds or exchanges are offered on underwear.
Discounted items can be exchanged not refunded.
Proof of purchase is required for all refunds or exchanges.
We recommend that you ship with a tracking number, to be able to follow the shipment - DHaRCO cannot be responsible for items delayed or lost in transit. Please keep your tracking number.
For Exchanges DHaRCO will pay to re-send a new item back to you. Product exchanges are subject to availability.
In the case that you have received a faulty item not fit for use, you will be fully refunded, including the postage costs. Or you may request a replacement item. DHaRCO will inspect the goods to determine the cause. Please note that faulty goods do not apply to items that have been damaged due to a crash or general use, wear and tear. Nor will items be considered faulty if the care instructions have not been followed. We will refund your reasonable postage costs incurred from returning an item if we determine the product is faulty.
Email us at email@example.com if you have any questions.
All payments are processed and charged in EUR.
We accept VISA, Mastercard and AMEX through our secure SHOPIFY payment gateway online.
You can also choose to pay via PAYPAL in the paypal link at the Checkout.
For UK/European customers, we offer the option to pay in local currency through the Checkout button. This applies for EUR and GBP.
If you do not select an alternative currency, all payments will be charged in EUR.
If you use PAYPAL to checkout you will be charged in EUR.
All customers will be automatically added to our mailing list, from which you can unsubscribe at any time. Your details will not be passed onto any third parties for marketing purposes.
Your details are only passed to third parties, such as the eWay payment gateway, where necessary to make a purchase.
Your personal information will be protected by the password you have created. It is your responsibility to keep this password safe.
By making a purchase online you agree to DHaRCO’s privacy terms listed above.
At checkout you will find a coupon section. Please enter your coupon details and your cart totals will be updated accordingly. Note: We have recently moved platforms and have endeavoured to transfer over all unused coupons. If you have an issue using a coupon, please contact us at firstname.lastname@example.org
Get in contact via email and we will do our best to help you out. E: email@example.com
Our phone Customer Service Team is located in Sydney, Australia. If calling from Europe/UK please note we are online during Sydney office hours. The number is: +61 478 436 592
If we miss you please leave a voicemail or shoot us an email and we'll do our best to get back to you as soon as possible.
If you're interested in becoming a DHaRCO dealer fill in your information in this link and we'll get back to you shortly!
Link here to our STOCKIST PAGES. We sell 70% of our gear through our valued retail partners! If you're looking for some new kit be sure to hit them up.