Help & FAQs

Since 2022, DHaRCO ships all orders to Europe and the United Kingdom from our regional warehouse in the Netherlands.

We offer 3 returns / exchange locations in the Netherlands, Switzerland or the UK.

SHIPPING - EUROPEAN UNION

Shipping is FREE for orders over €100.€15 charge for all other orders under €100.There are no additional costs, duties or taxes.Product prices are inclusive of VAT.

SHIPPING - United Kingdom

VAT or import VAT is included in product prices.Shipping is FREE for orders over 100 GBP.For orders under 100 GBP, shipping is calculated based on weight and dimension from the carrier. This gives you the lowest cost possible. You pay what we pay.Import Duty will be added at Checkout and appear in the Shipping Line.This is a UK government charge, not a DHaRCO fee. We handle this on your behalf, so your order can be processed by customs without you needing to worry about extra costs or surprises.Orders under 135GBP have a much lower Duty rate to orders over 135GBP, as per UK law.

SHIPPING - Non EU Countries

VAT is included in product prices.If you live in a European country that is not part of the European Union Free Trade zone, no worries. We will ship your order to you from the Netherlands.Shipping is FREE for orders over €100Orders under €100 in value will be charges shipping. Shipping is calculated based on weight and dimension from the carrier. This gives you the lowest cost possible. You pay what we pay.Import Duty will be added at Checkout and appear in the Shipping Line.This is a customs charge, not a DHaRCO fee. We handle this on your behalf, so you can recieve your order stress free.

We want to ensure that you are satisfied and ready to ride with your DHaRCO purchase.

Please visit our Return / Exchange Hub to submit your return request. 

TERMS

You can exchange or refund full priced items within 30 days of you receiving your order. SALE items can be exchanged not refunded.

The buyer is responsible for return postage costs and for arranging the return shipping for refunds or exchanges.

We have a returns hub where you can send back items in the Netherlands, Switzerland & United Kingdom.

Refunds or exchanges can only be issued if the item is returned in a saleable condition, ie: is unworn, undamaged, not dirty and with labels attached.

Refunds apply to full-priced items only and does not include discounted items or items included in promotions.

Please note, no refunds or exchanges are offered on underwear.

Discounted items can be exchanged not refunded.

Proof of purchase is required for all refunds or exchanges.

We recommend that you ship with a tracking number, to be able to follow the shipment - DHaRCO cannot be responsible for items delayed or lost in transit. Please keep your tracking number.

For Exchanges DHaRCO will pay to re-send a new item back to you. Product exchanges are subject to availability.

In the case that you have received a faulty item not fit for use, you will be fully refunded, including the postage costs. Or you may request a replacement item. DHaRCO will inspect the goods to determine the cause. Please note that faulty goods do not apply to items that have been damaged due to a crash or general use, wear and tear. Nor will items be considered faulty if the care instructions have not been followed. We will refund your reasonable postage costs incurred from returning an item if we determine the product is faulty.

Email us at ride@dharco.com if you have any questions.

All payments are processed and charged in EUR.

We accept VISA, Mastercard and AMEX through our secure SHOPIFY payment gateway online.

For UK/European customers, we offer the option to pay in local currency through the Checkout button. This applies for EUR and GBP.

If you do not select an alternative currency, all payments will be charged in EUR.

All customers will be automatically added to our mailing list, from which you can unsubscribe at any time. Your details will not be passed onto any third parties for marketing purposes.

Your details are only passed to third parties, such as a courier company where necessary to make a purchase.

Your personal information will be protected by the password you have created. It is your responsibility to keep this password safe.

By consenting to DHaRCO’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

We value your privacy and the information you consent to share in relation to our SMS marketing service. We may use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send promotional and informational messages via SMS.

By making a purchase online you agree to DHaRCO’s privacy terms listed above.

At checkout you will find a coupon section. Please enter your coupon details and your cart totals will be updated accordingly. Note: We have recently moved platforms and have endeavoured to transfer over all unused coupons. If you have an issue using a coupon, please contact us at ride@dharco.com

Get in contact via email and we will do our best to help you out. E: ride@dharco.com

Our new Customer Service Team in the Netherlands is available 9am - 5pm Monday to Friday The number is: +31 6 18721988

If you're interested in becoming a DHaRCO dealer fill in your information in this linkand we'll get back to you shortly!

Link here to our STOCKIST PAGES. We love working with our valued retail partners. If you're looking for some new kit be sure to hit them up.