Help & FAQs

DHaRCO ships all orders EU/UK orders from the Netherlands. 

SHIPPING and DUTIES - UK
We show landed cost at checkout, with no extra costs from your local customs - so you never face surprise charges at delivery.For orders £135 and over, shipping is FREE, but Import Duty and processing fees apply. This duty is seen in the "Shipping" line on your final total. You can see the breakdown of this duty under the "Shipping method" section on the left side of your screen.For orders under £135, no import duty is charged, and shipping is variable based on your order. There will be an import processing fee added to each order, seen on the left.Duties, Taxes, Processing Fees and Shipping are non-refundable.

SHIPPING - EUROPEAN UNION
Shipping is FREE for orders over 100€.15€ charge for all other orders under 100€. There are no additional costs, duties or taxes. Product prices are inclusive of VAT.SHIPPING - IcelandShipping is FREE for orders over 100€. Orders under 100€ in value will be charged shipping. Shipping is calculated based on weight and dimension from the carrier.The buyer is responsible for duties and taxes due on delivery upon arrival to your country.Duties, Taxes, Processing Fees and Shipping are non-refundable.

SHIPPING - Select Non EU Countries
Shipping, Import Duty and /or processing fees will be added at Checkout and appear in the Shipping Line. You can see to the left a breakdown of this under Shipping method -  which shows charges applied.Shipping is FREE for orders over 100€. Orders under 100€ in value will be charges shipping. Shipping is calculated based on weight and dimension from the carrier.We handle the VAT and Duty upon arrival to your country, so you don't need to worry about extra costs or surprises.

SHIPPING - Andorra
We are unable to ship to Andorra due to local laws. Please select a French or Spanish address to pick up your parcel.

We want to ensure that you are satisfied and ready to ride with your DHaRCO purchase.

Please visit our Return / Exchange Hub to submit your return request.

Return Eligibility & Timelines

• 30-Days to Return or Exchange: We offer a 30-day exchange, credit or refund on all items, including discounted items, starting from the delivery date. The 30-day return or exchange windows apply strictly from the delivery date.
• Custom Printed Gear: We do not accept returns or exchanges on custom printed gear, except in cases where the item is deemed faulty.
• Condition of Items: To be eligible for a return, items must be in saleable condition: unworn, undamaged, clean, and returned in their original packaging with all labels attached.
• Proof of Purchase: A valid proof of purchase is required for all returns, refunds, or exchanges.

Shipping & Process

• Return Hubs: You can return your items directly to our returns hubs in the Netherlands, Switzerland, or the United Kingdom.
• Return Postage: The customer is responsible for arranging return shipping and covering postage costs.
• Tracking: We strongly recommend shipping with a trackable service and keeping your tracking number. DHaRCO is not responsible for items lost or delayed in transit.

Warranty & Faulty Goods

If you receive a faulty item that is not fit for use:

• You are entitled to a full refund using the link at the bottom (including original delivery costs) or a replacement item.
• Inspection & Assessment: DHaRCO will inspect the goods to determine the cause. Please note that faulty goods do not apply to items that have been damaged due to a crash or general use, wear and tear. Nor will items be considered faulty if the care instructions have not been followed.
• Postage Reimbursement: We will refund your reasonable postage costs incurred from returning an item if we determine the product is faulty.
• https://docs.google.com/forms/d/e/1FAIpQLSd5hE6PkIYpG-gdpqwFaDCNygY3QfXUDjpV_M9gdRkNy3Nocw/viewform

All payments are processed and charged in EUR.

We accept VISA, Mastercard and AMEX through our secure SHOPIFY payment gateway online.

For UK/European customers, we offer the option to pay in local currency through the Checkout button. This applies for EUR and GBP.

If you do not select an alternative currency, all payments will be charged in EUR.

All customers will be automatically added to our mailing list, from which you can unsubscribe at any time. Your details will not be passed onto any third parties for marketing purposes.

Your details are only passed to third parties, such as a courier company where necessary to make a purchase.

Your personal information will be protected by the password you have created. It is your responsibility to keep this password safe.

By consenting to DHaRCO’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

We value your privacy and the information you consent to share in relation to our SMS marketing service. We may use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send promotional and informational messages via SMS.

By making a purchase online you agree to DHaRCO’s privacy terms listed above.

At checkout you will find a coupon section. Please enter your coupon details and your cart totals will be updated accordingly. Note: We have recently moved platforms and have endeavoured to transfer over all unused coupons. If you have an issue using a coupon, please contact us at ride@dharco.com

Get in contact via email and we will do our best to help you out. E: ride@dharco.com

Our new Customer Service Team in the Netherlands is available 9am - 5pm Monday to Friday The number is: +31 6 18721988

If you're interested in becoming a DHaRCO dealer fill in your information in this linkand we'll get back to you shortly!

Link here to our STOCKIST PAGES. We love working with our valued retail partners. If you're looking for some new kit be sure to hit them up.